Privacy Policy

INTRODUCTION

LunaSoul Co. (“we,” “us,” or “our”) operates LunaSoul Co. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, join our email list, or interact with our services. By using this website, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following information:

Personal Information

• Name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Payment information processed through third-party payment providers

Order Information

• Products purchased

• Order history

• Shipping details

• Customer support inquiries

Technical & Website Usage Information

• IP address

• Browser type

• Device information

• Website activity and analytics

• Cookies and similar technologies

Marketing Information

• Email preferences

• Responses to promotions, forms, giveaways, or surveys

Custom Order Information

• Nail sizing and measurement details provided by you to fulfill your made-to-order handmade set

HOW WE COLLECT INFORMATION

We collect information:

• Directly from you when you place an order, submit a form, or contact us

• Automatically through cookies and analytics tools

• Through trusted third-party services we use to operate our business

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders

• Communicate about purchases or customer support

• Send shipping updates and order confirmations

• Improve our website and customer experience

• Send marketing emails if you choose to subscribe

• Prevent fraud or misuse of our services

• Comply with legal and financial obligations

PAYMENT PROCESSING

Payments are securely processed through third-party payment providers such as Stripe. We do not store full payment card information on our servers.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing efforts.

Some cookies are necessary for the website to function properly. Other cookies, such as analytics or marketing cookies, may be used only after consent where required. You can manage cookie settings through your browser preferences.

THIRD-PARTY SERVICES

We work with the following trusted third-party service providers to operate our business. Each provider only receives the information necessary to perform their specific service:

Website & CRM Platform

• GoHighLevel (GHL) — powers our website, customer management, and order forms

Email Marketing

• FEA Creates (powered by GoHighLevel) — manages our email list, automations, and marketing communications

Payment Processing

• Stripe — securely processes all payments. We do not store your full payment information on our servers

Shipping & Fulfillment

• USPS — fulfills and delivers all orders

Social Media & Marketing

• Meta (Facebook/Instagram) — we maintain business pages and may use Meta tools to support marketing and analytics efforts

These providers only receive the information necessary to perform their services.

EMAIL MARKETING

If you subscribe to our email list, you may receive updates, promotions, product launches, or marketing emails from us. You can unsubscribe at any time using the unsubscribe link included in our emails.

DATA RETENTION

We retain information only as long as necessary to:

• Fulfill orders

• Provide customer support

• Maintain required financial and tax records

• Comply with legal obligations

Some information may remain in backups or archived records for a limited period.

YOUR RIGHTS

Depending on your location, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

To request access, corrections, or deletion, contact us at:

[email protected]

CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used

• The right to request deletion of your personal information

• The right to opt out of the sale of your personal information

• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information to third parties. To exercise your California privacy rights, please contact us at: [email protected]

SECURITY

We take reasonable measures to protect your information using industry-standard security practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

CONTACT

If you have questions about this Privacy Policy or your personal information, please contact:

LunaSoul Co.
[email protected]