Shipping Policy

Thank you for supporting LunaSoul Co. Each set of press-on nails is carefully handmade and packaged with care.

PROCESSING TIME

Please allow 7–10 business days for order processing before shipment unless otherwise stated on the product listing or website.

Processing times may vary during:

• new launches

• sales/promotions

• holidays

• high order volume

Business days do not include weekends or holidays.

SHIPPING

Orders are shipped using third-party carriers such as USPS. Shipping times are estimated and are not guaranteed. Delivery delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control are not the responsibility of LunaSoul Co. Once your order ships, you will receive tracking information by email if available.

SHIPPING RATES

Shipping rates are calculated at checkout based on order weight and destination.

LunaSoul Co. ships via USPS. Available shipping methods and estimated delivery times will be displayed at checkout. LunaSoul Co. is not responsible for carrier rate changes or surcharges applied after an order has been placed.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

LunaSoul Co. is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping fees to resend the package.

LOST, STOLEN, OR DELAYED PACKAGES

LunaSoul Co. is not responsible for:

• lost packages

• stolen packages

• delayed deliveries

• packages marked as delivered by the carrier

If your package is missing, please contact the shipping carrier directly using your tracking information.

DAMAGED ORDERS

If your order arrives damaged or incorrect, please contact [email protected] within 48 hours of delivery with:

• your order number

• clear photos of the issue

• packaging photos if applicable

We will review each situation individually and work toward an appropriate resolution.

INTERNATIONAL SHIPPING

International shipping may not always be available.

Customers are responsible for any customs fees, taxes, duties, or import charges required by their country. LunaSoul Co. is not responsible for delays caused by customs processing.

CONTACT

Questions regarding shipping may be directed to:

LunaSoul Co.
[email protected]